Privacy Policy

When you create an account, place an order, or interact with our app, we may collect the following types of information:

We collect only the information necessary to provide and improve our services. You are not required to provide optional details to use Rephonex.

We use the information we collect solely to operate, maintain, and improve Rephonex. Specifically, your data is used to:

• Process and confirm your orders placed through the app.
• Coordinate the delivery of products to your specified address.
• Provide timely and effective customer support.
• Send you order-related notifications such as confirmation, dispatch, and delivery updates.
• Analyse app performance and fix technical issues to improve your experience.
• Detect and prevent fraudulent activity, unauthorised access, and abuse of our platform.
• Comply with applicable laws and legal obligations.

We may share your information with trusted third parties only in the following limited circumstances:

• Delivery Partners: We share your name, phone number, and delivery address with logistics and courier partners to fulfil your orders.
• Service Providers: We work with technology and cloud service providers who assist in operating our platform. These partners are contractually bound to protect your data and may not use it for any other purpose.
• Legal Compliance: We may disclose your information when required by law, court order, or government authority, or when necessary to protect the rights, safety, and property of Rephonex, our users, or others.

While we work hard to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong password and to not share your account credentials with others.

Currently, Rephonex supports only Cash on Delivery (COD) as a payment method. No payment card or banking information is collected or stored by us.

We respect your control over your personal data. You have the following rights:

• Access & Update: You can view and update your account information at any time through the app's profile settings.
• Account Deletion: You may request the deletion of your account and associated personal data by contacting our support team. We will process your request within a reasonable timeframe, subject to any legal retention obligations.
• Opt-Out of Notifications: You can manage push notification preferences through your device settings or within the Rephonex app.
• Contact Support: For any questions or concerns about your data, you can reach us directly using the contact information in Section 8.

Rephonex is not intended for use by individuals under the age of 13 years. We do not knowingly collect personal information from children under 13.

If we become aware that a child under 13 has provided us with personal data, we will take prompt steps to delete such information from our systems. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@rephonex.in.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page.

For significant changes, we will notify you through the app or via email. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of Rephonex after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through any of the following channels:

We aim to respond to all privacy-related inquiries within 7 business days.